ISO 9000 and the service sector / a critical interpretation of the 1994 revisions
Lamprecht, James L., 1947-
ISO 9000 and the service sector / a critical interpretation of the 1994 revisions James L. Lamprecht - Milwaukee, Wis. ASQC Quality Press 1994 - xx, 265 p. ill. 24 cm.
Includes bibliographical references and index
0873893131 RM87.71
Quality assurance--Management
Quality control--Management
Service industries--Quality control
ISO 9000 and the service sector / a critical interpretation of the 1994 revisions James L. Lamprecht - Milwaukee, Wis. ASQC Quality Press 1994 - xx, 265 p. ill. 24 cm.
Includes bibliographical references and index
0873893131 RM87.71
Quality assurance--Management
Quality control--Management
Service industries--Quality control