Balanced scorecard / step by step for government and nonprofit agencies

Niven, Paul R.

Balanced scorecard / step by step for government and nonprofit agencies Paul R. Niven - 2nd. ed. - New Jersey John Wiley & Sons. 2008 - xvii, 365p. ill. 24cm.

Includes index

9780470180020 RM200.00


Administrative agencies--Management--Evaluation
Benchmarking (Management)
Nonprofit organizations--Management--Evaluation
Organizational effectiveness--Measurement
Performance standards
Total quality management in goverment