How to really deliver superior customer service / (Record no. 10374)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00754nam a2200205 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0000003468 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 231029s9999 xx 000 0 und d |
| 020 00 - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1880394286 |
| Terms of availability | RM70.80 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | POLIMAS |
| 090 00 - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | 658.812 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) | HOW |
| 245 10 - TITLE STATEMENT | |
| Title | How to really deliver superior customer service / |
| Statement of responsibility, etc. | edited by John R. Halbrooks |
| 260 00 - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Boston, MA |
| Name of publisher, distributor, etc. | Inc. Magazine |
| Date of publication, distribution, etc. | 1996 |
| 300 00 - PHYSICAL DESCRIPTION | |
| Extent | x, 272 p. |
| Other physical details | ill. |
| Dimensions | 28 cm. |
| 500 00 - GENERAL NOTE | |
| General note | "Features the winning strategies of Intuit (Quicken software), Dell Computer, PDQ Printing, and Direct Tire"--Cover |
| 504 00 - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes index |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| General subdivision | Management |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| General subdivision | Management |
| -- | Problems, exercises, etc. |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Halbrooks, John R. |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection | Home library | Current library | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Book | PERPUSTAKAAN POLITEKNIK SULTAN ABDUL HALIM MU'ADZAM SHAH | PERPUSTAKAAN POLITEKNIK SULTAN ABDUL HALIM MU'ADZAM SHAH | 04/01/2010 | 70.80 | 658.812 HOW | 0000022600 | 11/16/2023 | 70.80 | 11/10/2023 | Buku | |||||
| Book | PERPUSTAKAAN POLITEKNIK SULTAN ABDUL HALIM MU'ADZAM SHAH | PERPUSTAKAAN POLITEKNIK SULTAN ABDUL HALIM MU'ADZAM SHAH | 04/01/2010 | 70.80 | 658.812 HOW | 0000022601 | 11/16/2023 | 70.80 | 11/10/2023 | Buku |