How to really deliver superior customer service / 
edited by John R. Halbrooks 
 - Boston, MA  Inc. Magazine  1996 
 - x, 272 p.  ill.  28 cm. 
<br/><br/> "Features the winning strategies of Intuit (Quicken software), Dell Computer, PDQ Printing, and Direct Tire"--Cover 
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>1880394286  RM70.80 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer services--Management<br/>Customer services--Management--Problems, exercises, etc.