Heizer, Jay H. <br/><br/>
Cases in total quality management /  manufacturing and services 
Jay H. Heizer, Jay Nathan 
 - Cincinnati, Ohio  South-Western College Pub.  1998 
 - xiii, 238p.  ill.  28cm. 
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>0789506947  RM69.53 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Manufacturing industries--Management--Case studies<br/>Service industries--Management--Case studies<br/>Total quality management--Case studies