TY  - BOOK
AU  - Heizer,Jay H.
AU  - Nathan,Jay
TI  - Cases in total quality management: manufacturing and services
SN  - 0789506947
PY  - 1998///
CY  - Cincinnati, Ohio
PB  - South-Western College Pub.
KW  - Manufacturing industries
KW  - Management
KW  - Case studies
KW  - Service industries
KW  - Total quality management
N1  - Includes bibliographical references
ER  -