Craig, James,  1967- <br/><br/>
E-Business readiness /  a customer-focused framework 
James Craig, Dawn Jutla 
 - Boston  Addison-Wesley  2001 
 - xxviii, 437p.  ill.  24cm. 
 - Addison-Wesley information technology series .
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0201710064  RM141.82 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Electronic commerce