TY  - BOOK
AU  - Craig,James
AU  - Jutla,Dawn
TI  - E-Business readiness: a customer-focused framework
SN  - 0201710064
PY  - 2001///
CY  - Boston
PB  - Addison-Wesley
KW  - Customer relations
KW  - Electronic commerce
N1  - Includes bibliographical references and index
ER  -