Lamprecht, James L.,  1947- <br/><br/>
ISO 9000 and the service sector /  a critical interpretation of the 1994 revisions 
James L. Lamprecht 
 - Milwaukee, Wis.  ASQC Quality Press  1994 
 - xx, 265 p.  ill.  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0873893131  RM87.71 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality assurance--Management<br/>Quality control--Management<br/>Service industries--Quality control