TY  - BOOK
AU  - Lamprecht,James L.
TI  - ISO 9000 and the service sector: a critical interpretation of the 1994 revisions
SN  - 0873893131
PY  - 1994///
CY  - Milwaukee, Wis.
PB  - ASQC Quality Press
KW  - Quality assurance
KW  - Management
KW  - Quality control
KW  - Service industries
N1  - Includes bibliographical references and index
ER  -