Ross, Joel E. <br/><br/>
Total quality management /  text, cases and readings 
Joel E. Ross 
 - 2nd ed. 
 - London  Kogan Page  1994 
 - xi, 465p.  ill.  23 cm. 
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>0749413468  RM85.90 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management