Hodgetts, Richard M. <br/><br/>
Implementing TQM in small & medium-sized organizations /  a step-by-step guide 
Richard M. Hodgetts 
 - New York  Amacom  1996 
 - xv, 216p.  ill.  24cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0814402909  RM95.54 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Small business--Management--Handbooks, manuals, etc.