TY  - BOOK
AU  - Halim Shafie
AU  - Manogran,P.
TI  - MS ISO 9000: a practical guide for implementation in the civil services
SN  - 967993358X
PY  - 1999///
CY  - Kuala Lumpur; Bukit Kiara
PB  - INTAN
KW  - Civil sevices
KW  - Malaysia
KW  - ISO 9000 series standards
KW  - Quality control
KW  - Standard
N1  - Includes bibliographical references
ER  -