TY  - BOOK
AU  - Bolton,Robert
TI  - People skills: how to assert yourself, listen to others and resolve conflicts
SN  - 067162248X
PY  - 1986///
CY  - New York
PB  - Touchstone
KW  - Interpersonal communication
KW  - Interpersonal relations
N1  - Includes bibliography; Includes index
ER  -