Richardson, Terry L. <br/><br/>
Total quality management / 
Terry L. Richardson 
 - Albany, N.Y.  Delmar Publishers  1997 
 - xvi, 427 p.  ill.  25 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0827371926  RM542.97 9780827371927  RM542.97 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management