TY  - BOOK
AU  - Jabnoun,Naceur
TI  - Rethinking TQM and making it work
SN  - 9789839236132
PY  - 1999///
CY  - Petaling Jaya
PB  - Prentice Hall (M)
KW  - Management
KW  - Malaysia
KW  - Total quality management
N1  - A practical integrated approach to TQM
ER  -