TY  - BOOK
AU  - Geotsch,David L.
AU  - Davis Stanley
TI  - Quality management for organizational excellence: introduction to toal quality
SN  - 9780132870979
PY  - 2013///
CY  - Boston
PB  - Pearson
KW  - Total quality management
N1  - Sumbangan PTSA; Includes indexs
ER  -