Oliver, Richard L. <br/><br/>
Satisfaction /  a behavioral perspective on the consumer 
Richard L. Oliver 
 - New York  McGraw Hill  1997 
 - xvi, 432p.  ill.  24cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0071154124 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction<br/>Consumer satisfaction--Evaluation