Plunkett, W. Richard <br/><br/>
Management /  meeting and exceeding customer expectations 
Warren R. Plunkett, Raymond F. Attner 
 - Ohio, Cincinnati  South-Western College Pub.  1997 
 - xxi, 760p.  ill.  26cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0538844965  RM71.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management