TY  - BOOK
AU  - Plunkett,W.Richard
AU  - Attner,Raymond F.
TI  - Management: meeting and exceeding customer expectations
SN  - 0538844965
PY  - 1997///
CY  - Ohio, Cincinnati
PB  - South-Western College Pub.
KW  - Management
N1  - Includes bibliographical references and index
ER  -