000 00729nam a2200205 4500
001 0000004495
008 231029s9999 xx 000 0 und d
020 0 0 _a0789506947
_cRM69.53
040 _aPOLIMAS
090 0 0 _a658.562
_bHEI
100 1 0 _aHeizer, Jay H.
245 1 0 _aCases in total quality management /
_bmanufacturing and services
_cJay H. Heizer, Jay Nathan
260 0 0 _aCincinnati, Ohio
_bSouth-Western College Pub.
_c1998
300 0 0 _axiii, 238p.
_bill.
_c28cm.
504 0 0 _aIncludes bibliographical references
650 0 0 _aManufacturing industries
_xManagement
_xCase studies
650 0 0 _aService industries
_xManagement
_xCase studies
650 0 0 _aTotal quality management
_xCase studies
700 1 0 _aNathan, Jay
999 _c13455
_d13455