000 00662nam a2200205 4500
001 0000005076
008 231029s9999 xx 000 0 und d
020 0 0 _a0201710064
_cRM141.82
040 _aPOLIMAS
090 0 0 _a658.812
_bCRA
100 1 0 _aCraig, James,
_d1967-
245 1 0 _aE-Business readiness /
_ba customer-focused framework
_cJames Craig, Dawn Jutla
260 0 0 _aBoston
_bAddison-Wesley
_c2001
300 0 0 _axxviii, 437p.
_bill.
_c24cm.
440 0 0 _aAddison-Wesley information technology series
504 0 0 _aIncludes bibliographical references and index
650 0 0 _aCustomer relations
650 0 0 _aElectronic commerce
700 1 0 _aJutla, Dawn
999 _c15198
_d15198