000 00672cam a2200205 4500
001 0000014784
008 231029s9999 xx 000 0 und d
020 _a0132056763
_cRM66.65
040 _aPOLIMAS
090 0 0 _a658.8
_bLOV
100 1 0 _aLovelock, Christopher H.
245 1 0 _aServices marketing /
_bpeople, technology, strategy
_cChristopher Lovelock, Jochen Wirtz
250 _a6th ed.
260 _aUpper Saddle River, N.J.
_bPearson/Prentice Hall
_c2007
300 _axx, 648p.
_bill.
_c29cm.
504 _aIncludes bibliographical references and index
650 0 _aProfessions
_xMarketing
650 0 _aService industries
_xMarketing
700 1 0 _aWirtz, Jochen
999 _c44232
_d44232