000			00652nam a2200205 4500
001			0000001958
008			231029s9999 xx 000 0 und d
020	0	0	_a007310132X _cRM376.34
020	0	0	_a9780073101323 _cRM376.34
040			_aPOLIMAS
090	0	0	_a658.85 _bFUT
100	1	0	_aFutrell, Charles M.
245	1	0	_aABC's of relationship selling through service / _cCharles M. Futrell
250	0	0	_a9th.ed.
260	0	0	_aBoston _bMcGraw-Hill _c2007
300	0	0	_axx, 539p. _bill. _c26cm. +1e 1 CD-ROM (4 3/4 in.)
440	0	0	_aThe McGraw-Hill/Irwin series in marketing
504	0	0	_aIncludes bibliographical references and index
650	0	0	_aSelling
999			_c5844 _d5844