| 000 | 00570nam a2200181 4500 | ||
|---|---|---|---|
| 001 | 0000001989 | ||
| 008 | 231029s9999 xx 000 0 und d | ||
| 020 | 0 | 0 | _a0071154124 |
| 040 | _aPOLIMAS | ||
| 090 | 0 | 0 |
_a658.812 _bOLI |
| 100 | 1 | 0 | _aOliver, Richard L. |
| 245 | 1 | 0 |
_aSatisfaction / _ba behavioral perspective on the consumer _cRichard L. Oliver |
| 260 | 0 | 0 |
_aNew York _bMcGraw Hill _c1997 |
| 300 | 0 | 0 |
_axvi, 432p. _bill. _c24cm. |
| 504 | 0 | 0 | _aIncludes bibliographical references and index |
| 650 | 0 | 0 | _aConsumer satisfaction |
| 650 | 0 | 0 |
_aConsumer satisfaction _xEvaluation |
| 999 |
_c5937 _d5937 |
||