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Services marketing / integrating customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

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Material type: Text

TextPublication details: Boston McGraw-Hill/Irwin 2006Edition: 4th edDescription: xxvii, 708p. ill., map 27cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due
Buku Bertanda Merah (Red Spot)	PERPUSTAKAAN POLITEKNIK SULTAN ABDUL HALIM MU'ADZAM SHAH	Book	658.8 ZEI (Browse shelf(Opens below))	Available

Includes bibliographical references and index

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