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Services marketing / integrating customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

By: Contributor(s): Material type: TextTextPublication details: Boston McGraw-Hill/Irwin 2006Edition: 4th edDescription: xxvii, 708p. ill., map 27cmISBN:
  • 0072961945
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Item type Current library Collection Call number Status Date due Barcode
Buku Bertanda Merah (Red Spot) Buku Bertanda Merah (Red Spot) PERPUSTAKAAN POLITEKNIK SULTAN ABDUL HALIM MU'ADZAM SHAH Book 658.8 ZEI (Browse shelf(Opens below)) Available 0000035637

Includes bibliographical references and index

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