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		Understanding the construction client / David Boyd, Ezekiel Chinyio by Boyd, David Chinyio, Ezekiel Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford Blackwell Pub. 2006 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN ABDUL HALIM MU'ADZAM SHAH (1)Call number: 690.0688 BOY. Place hold Add to cart (remove)
		Services marketing / a managerial perspective Rod McColl, Bill Callaghan, Adrian Palmer by McColl, Rod Challaghan, Bill Palmer, Adrian Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw-Hill 1998 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN ABDUL HALIM MU'ADZAM SHAH (3)Call number: 658.8 MCC, ... Place hold Add to cart (remove)
		How to really deliver superior customer service / edited by John R. Halbrooks by Halbrooks, John R Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, MA Inc. Magazine 1996 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN ABDUL HALIM MU'ADZAM SHAH (2)Call number: 658.812 HOW, ... Place hold Add to cart (remove)
		Product plus how product + service = competitive advantage Christopher Lovelock by Lovelock, Christopher H Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw-Hill 1994 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN ABDUL HALIM MU'ADZAM SHAH (3)Call number: 658.812 LOV, ... Place hold Add to cart (remove)
		Good service is good business 7 simple strategies for success Catherine DeVrye by DeVrye, Catherine Material type: Text; Format: print ; Literary form: Not fiction Publication details: Franklin Lakes, NJ Career Press 2001 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN ABDUL HALIM MU'ADZAM SHAH (1)Call number: 658.812 DEV. Place hold Add to cart (remove)
		Services marketing / Valarie A. Zeithaml, Mary Jo Bitner by Zeithaml, Valarie A Bitner, Mary Jo Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw Hill 1996 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN ABDUL HALIM MU'ADZAM SHAH (1)Call number: 658.8 ZEI. Place hold Add to cart (remove)
		Services marketing / people, technology, strategy Christopher Lovelock, Jochen Wirtz by Lovelock, Christopher H Wirtz, Jochen Edition: Includes index Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Prentce Hall 2011 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN ABDUL HALIM MU'ADZAM SHAH (1)Call number: 658.8 LOV. Place hold Add to cart (remove)
		Services marketing / integrating customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston McGraw-Hill/Irwin 2006 Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK SULTAN ABDUL HALIM MU'ADZAM SHAH (1)Call number: 658.8 ZEI. Place hold Add to cart (remove)